Support and Troubleshooting
Primary support channel
Use the Blocksize contact page or your existing customer channel for support requests.
Please do not include private keys, API keys, wallet seed phrases, or payment secrets in support messages.
Before You Contact Us
- Confirm the remote MCP URL is
https://mcp.blocksize.info/mcp/server/. - Check the health endpoint for current status.
- Verify installation steps in the quickstart.
- Review the OpenAPI docs if your issue is related to paid HTTP access.
What to Include
- The client you are using, such as ChatGPT Developer Mode, Cursor, Claude, Smithery, or a custom runtime.
- The MCP URL or HTTP endpoint you attempted to call.
- The tool name or endpoint name that failed.
- The approximate time of failure and any relevant error text.
- Whether the issue affects the free discovery server or the paid HTTP API.